Frequently asked questions

To make it easier for you to find the information you need, these questions are filtered by audience and topic in 5 categories: What’s new, general, prospective employers, current employers and workers.

I’m interested in becoming a PALM scheme employer. Am I eligible? How do I apply?

You can find out more by visiting the employer eligibility page on this website. After considering the information and determining if you are eligible, you can apply to become a PALM scheme employer via the online application form.

How can I ensure I have the best chance of success with my application to become a PALM scheme employer?

For the best chance of success, prospective employers are encouraged to make sure all questions in the application form are answered fully and truthfully.
Any history of reported non-compliance activities must be disclosed, and employers must demonstrate they have well-considered plans in place to ensure workers’ wellbeing is a key priority.
It is also important for employers to demonstrate they have the financial resources to cover the upfront and ongoing costs of engaging PALM scheme workers. For more information visit the employers page on this website.

Who is responsible for paying workers’ visa costs?

PALM scheme employers are responsible for paying the upfront cost of workers’ visas and submitting visa applications on behalf of workers, with participating countries supporting this process by collating workers’ documentation.
These costs may be deducted once workers begin employment in accordance with the requirements of the Fair Work Act and the PALM scheme deed.

Who is responsible for paying workers' travel costs?

PALM scheme employers must organise and pay for the upfront travel costs to and from Australia for their workers, unless workers choose to pay the upfront travel costs themselves.
Employers must contribute $300 to workers' travel costs. This contribution cannot be recovered from workers.
Employers must arrange travel that provides the best value for money and complies with the international airfares and domestic transportation matrix (travel matrix).
Through wage deductions, employers may recover travel costs from workers. The amount must be the lower of the actual flight costs or the amount specified in the travel matrix, less their $300 compulsory contribution.
Under the reimbursement of travel costs policy the government will reimburse costs that cannot be recouped from short-term workers through no fault of the employer, such as when workers disengage. Information is included in the Factsheet - reimbursement of travel costs for short-term PALM scheme workers.pdf.

What if I am not eligible for the PALM scheme?

If you are not eligible or do not feel you are able to meet the requirements of the PALM scheme, you may wish to work with an approved PALM scheme labour hire firm or contractor. For more information on these, please refer to this list of current PALM scheme employers.
There are also other government employment services you can use to assist you with your workforce needs. This includes the Local Jobs Program and Workforce Australia, delivered by the Department of Employment and Workplace Relations.