The grievance management policy provides clear information and guidance on how the Department of Employment and Workplace Relations will manage grievances (unresolved conflicts) between PALM scheme workers and employers to ensure they are managed in a way that is fair, accessible, responsive, efficient, and integrated within the scheme’s core business.

In this policy, a grievance is defined as "a complaint, or a strong feeling that you have been treated unfairly".

To make a complaint/report a grievance, please use the PALM scheme grievance lodgement form linked here or below: PALM scheme grievance form.